Return & Exchange Policy

At Sorele Jewellery, we want you to love every piece you receive. If for any reason you're not completely satisfied, we're here to help.

Returns

We accept returns within 7 days of delivery. To be eligible for a return, your item must be:

• Unworn and in its original condition
• Free from damage, scratches, or signs of use
• In its original packaging with all tags attached

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.

Exchanges

We accept exchanges within 7 days of delivery for a different size, style, or product of equal or lesser value, subject to availability.

To initiate an exchange, please reach out to us with your order details and we'll guide you through the process.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Items purchased during sale or promotional events (marked as Final Sale)
• Customised or personalised jewellery
• Earrings (for hygiene reasons), unless received damaged or defective
• Items that show signs of wear, damage, or alteration

Damaged or Defective Items

If you received a damaged or defective item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no additional cost to you.

How to Initiate a Return or Exchange

1. Email us at sanchi@sorele.co or WhatsApp us at +91 95990 51992 within 7 days of receiving your order.
2. Include your order number and reason for return/exchange.
3. Our team will respond within 1–2 business days with next steps.
4. Ship the item back to us securely. Return shipping costs are borne by the customer unless the item is defective.

Refund Processing Time

• Refunds are processed within 5–7 business days after we receive and inspect the returned item.
• Original shipping charges are non-refundable.

Note: Sorele Jewellery reserves the right to refuse returns or exchanges that do not meet the above conditions.