SORELE JEWELLERY

Privacy Policy

Last Updated: March 2026

At Sorele, your privacy matters as much as the jewellery you wear. This Privacy Policy explains how we collect, use, and protect your personal information when you visit sorele.co or purchase from us. By using our website, you agree to the practices described below.

1. Information We Collect

1.1 Information You Provide

When you create an account, place an order, or contact us, we may collect:

• Full name and contact details (email address, phone number)
• Shipping and billing address
• Payment information (processed securely — we do not store card details)
• Order history and preferences
• Messages or enquiries sent to our team

1.2 Information Collected Automatically

When you browse sorele.co, we automatically collect:

• IP address and browser type
• Pages visited, time spent, and clickstream data
• Device information (mobile, desktop, OS)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information solely to serve you better:

• To process and fulfil your orders
• To send order confirmations, shipping updates, and delivery notifications
• To respond to your customer service queries
• To send you offers, new arrivals, and promotions (only if you've opted in)
• To improve our website, products, and shopping experience
• To detect and prevent fraud or unauthorised activity

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We share your data only with trusted partners who help us operate our business:

• Logistics & delivery partners (Delhivery, Bluedart, etc.) — to ship your order
• Payment gateways (Razorpay, etc.) — to process transactions securely
• Marketing platforms (email/WhatsApp) — to send communications you've opted into
• Analytics tools (Google Analytics) — to understand how our website is used

All third parties are bound by confidentiality obligations and may only use your data for the specific purpose we share it for.

4. Cookies

We use cookies to personalise your experience, remember your cart, and understand how customers use our site. You can disable cookies in your browser settings, but this may affect some features of the website.

Types of cookies we use:

• Essential cookies — required for the website to function
• Analytics cookies — help us understand visitor behaviour
• Marketing cookies — used to show you relevant ads (can be opted out)

5. Data Retention

We retain your personal data for as long as necessary to fulfil your orders, comply with legal obligations, and resolve disputes. If you'd like your data deleted, you can contact us at any time and we will action your request within 30 days.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Raise a complaint if you believe your data has been mishandled

To exercise any of these rights, contact us at the details below.

7. Data Security

We take data security seriously. Your information is stored on secure servers and transmitted using SSL encryption. Payment details are processed via PCI-DSS compliant payment gateways — we never store your card information on our systems.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

8. Children's Privacy

Sorele's website and products are intended for individuals aged 18 and above. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal data, please contact us immediately.

9. Links to Third-Party Websites

Our website may contain links to external websites (e.g., Instagram, payment portals). We are not responsible for the privacy practices of these websites and encourage you to review their policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the 'Last Updated' date at the top of this page. Continued use of our website after changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach out to us:

Sorele Jewellery

• Email: operations@sorele.co
• WhatsApp: 9599051992
• Address: Lower Ground, 949, 12th Main Rd, Indiranagar, Bengaluru, Karnataka 560008
• Website: sorele.co

Sorele. Jewellery that connects with her true self.